Presentations and Speeches from our Studies, Market-Analysis, Research, R&D Lab Testing, Vendor Comparisons, Competitive Testing, Interoperability and Integration Testing.
CCaas Market Analysis Q1 – 2023 Summary:
- quick recap of the full Market Analysis from Q4 2022
- focus on “Architectural Differentiation of CCaaS-UCaaS Integration & Agent Workplaces
Market Analysis UCaaS and CCaaS with AI plus Recording Q4 2022:
- Unified Communications as a Service
- Contact Center as a Service including Conversational Artificial Intelligence
- Compliance Recording