Presentations and Speeches from our Studies, Market-Analysis, Research, R&D Lab Testing, Vendor Comparisons, Competitive Testing, Interoperability and Integration Testing.

CCaas Market Analysis Q1 – 2023 Summary:

  • quick recap of the full Market Analysis from Q4 2022
  • focus on “Architectural Differentiation of CCaaS-UCaaS Integration & Agent Workplaces
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Market Analysis UCaaS and CCaaS with AI plus Recording Q4 2022:

  • Unified Communications as a Service
  • Contact Center as a Service including Conversational Artificial Intelligence
  • Compliance Recording
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