{"id":6177,"date":"2023-02-27T18:00:41","date_gmt":"2023-02-27T17:00:41","guid":{"rendered":"https:\/\/www.gluch.de\/?p=6177"},"modified":"2023-05-21T15:45:51","modified_gmt":"2023-05-21T13:45:51","slug":"ccaas-ucaas-market-analysis-q4-2022","status":"publish","type":"post","link":"https:\/\/www.gluch.de\/en\/ccaas-ucaas-market-analysis-q4-2022\/","title":{"rendered":"CCaaS &#038; UCaaS Market Analysis Q4 \u2013 2022"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6177\" class=\"elementor elementor-6177 elementor-6166\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef0c0d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef0c0d9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4eb04d3\" data-id=\"4eb04d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7022f5b elementor-widget elementor-widget-video\" data-id=\"7022f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/aivruBbryl8&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.gluch.de\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/cover_en.png&quot;,&quot;id&quot;:6170,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/www.gluch.de\/wp-content\/uploads\/2023\/05\/cover_en.png);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-play\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cef9abd elementor-widget elementor-widget-text-editor\" data-id=\"cef9abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One day prior to the start of Contact Center World, we would like to share our Contact Center related market analysis results with you. We found solutions combining CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) can have a potential price difference of 60%. Standalone services also reflected quite substantial price differences of almost two-thirds between the lowest and highest-priced solutions.<\/p><p>When selecting a Contact Center service that integrates well with platforms such as Teams, Webex, Zoom, RingCentral and others, it is important to make a truly informed decision. Choosing the wrong CCaaS can lead to the worst-case scenario: additional costs on the UCaaS side.\u00a0<br \/>Customer context and architecture are essential factors that can make THE difference in a business case.\u00a0Therefore, it is imperative not to follow market trends blindly but to calculate holistically, taking the customer into account.\u00a0<\/p><p>As GLUCH, we recommend basing strategic decisions for UCaaS and CCaaS on a thorough consideration of customer context and architecture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>One day prior to the start of Contact Center World, we would like to share our Contact Center related market analysis results with you. We found solutions combining CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) can have a potential price difference of 60%. <\/p>\n","protected":false},"author":5,"featured_media":6172,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-6177","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","wpbf-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CCaaS &amp; UCaaS Market Analysis Q4 \u2013 2022 - GLUCH Communications<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gluch.de\/en\/ccaas-ucaas-market-analysis-q4-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CCaaS &amp; UCaaS Market Analysis Q4 \u2013 2022 - GLUCH Communications\" \/>\n<meta property=\"og:description\" content=\"One day prior to the start of Contact Center World, we would like to share our Contact Center related market analysis results with you. 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