In our news, we share the latest market analysis results, R&D lab testing reviews, and insights from customer-specific proof of concepts, pilot projects, and real transformation and adoption initiatives in the field of collaboration, communication, contact center, and cognitive services.

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UCaaS Update: Microsoft EEA with separated Teams

What does the new Microsoft EEA (European Economic Area) licensing with separated Teams mean for customers in the EU and Switzerland?
Customers shall have more cost-efficient choices to integrate other UC manufacturers, such as Cisco Webex, Zoom, and RingCentral, … into Microsoft 365/Office 365 instead of Microsoft Teams.

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CCaaS Market Analysis Q1 – 2023 Summary

By popular demand, we are providing an update to the Contact-Center (CCaaS) integrated into Unified Communications (UCaaS) market analysis for Q1-2023 with a focus on architecture differentiation and on what to question before taking strategic decisions for CCaaS and UCaaS.

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CCaaS & UCaaS Market Analysis Q4 – 2022

One day prior to the start of Contact Center World, we would like to share our Contact Center related market analysis results with you. We found solutions combining CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) can have a potential price difference of 60%.

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UCaaS Update: Microsoft EEA with separated Teams

What does the new Microsoft EEA (European Economic Area) licensing with separated Teams mean for customers in the EU and Switzerland?
Customers shall have more cost-efficient choices to integrate other UC manufacturers, such as Cisco Webex, Zoom, and RingCentral, … into Microsoft 365/Office 365 instead of Microsoft Teams.

Read post →

CCaaS Market Analysis Q1 – 2023 Summary

By popular demand, we are providing an update to the Contact-Center (CCaaS) integrated into Unified Communications (UCaaS) market analysis for Q1-2023 with a focus on architecture differentiation and on what to question before taking strategic decisions for CCaaS and UCaaS.

Read post →

CCaaS & UCaaS Market Analysis Q4 – 2022

One day prior to the start of Contact Center World, we would like to share our Contact Center related market analysis results with you. We found solutions combining CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) can have a potential price difference of 60%.

Read post →
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